1. General

The general terms and conditions listed below are applicable to agreeents on membership of Remindful and between the person (“Customer”) named in the purchase agreement. The membership is personal and cannot be transferred to or shared with another person. The membership includes participation in Remindful’s online classes and other offerings listed in the description of the activity or membership. All memberships and clip cards are digital and are found on the customer’s profile. No physical memberships or cards are distributed.

 

1.1. General booking rules

Booked treatment, therapy session, PT, workshop, event, course are binding. Bookings are made via Remindful’s website or Peach app. Please note that a spot for a workshop, event or course is guaranteed only when the payment has been registered with Remindful. In case of absence, full debt is charged.

Booking of a class can be made by members and non-members in advance. Booking is made via the website or the app. Cancellations must be made no later than 2 hours before the class starts. If you miss a class, you will receive a warning, after 2 warnings your membership will be frozen for 7 days. To unlock your freezing of the membership you must email hello@remindfulbylaura.com . Cancellations of treatments, therapy, PT session must be made 48 hours before the booking is scheduled to begin for a full refund. For workshops, events or courses paid booking is binding after the 14 days of Reimbursement Obligation and no reimbursement can be done. When booking is made via the website, or the app, you will receive a booking confirmation via email.

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2. The Distance Contract Law/Reimbursement obligation

Remindful follows the Distance Contract Law (Distansavtalslagen) when selling through our website. Given that the service/course is not started/activated, the customer is entitled to receive the refunded amount for goods and services during the withdrawal period. Within 14 days from the purchase (the ”cancellation period”) the customer (not businesses) is entitled to present a written notification to Remindful if he/she wants to cancel the purchase. If the customer has utilized his/her right, the amount that has been paid will be refunded as soon as possible or at the latest within 30 days from the date Remindful received the payment or the booking was made. The customer has to pay the return costs themselves when goods are returned. See also the Consumer Agency (Konsumentverket) and the Distance Contracts Act (Distansavtalslagen), as well as the EU’s joint dispute resolution site (EU:s gemensamma tvistlösningssida) https://ec.europa.eu/odr.
To download the ”Ångerblanketten” you can find it on Konsumentverkets website.

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3. Health condition

Each customer is responsible for ensuring that their health condition is such that they can participate in activities without risk at Remindful activities. All customers should understand that when participating in any exercise or physical activity, there is a possibility of physical injury. When engaging in physical activity, you agree that you do so at your own risk, are voluntarily participating in these activities and take breaks when you need to, assume all risk of injury to yourself, and agree to release and discharge Remindful from any and all claims or causes of action. The customer is responsible for refusing hands on assists, adjustments or alignment cues if they don’t feel good.

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4. Term and termination

Remindful offers memberships with different binding periods. All amounts are including VAT (6%) and refer to payment in currency SEK.

 

Monthly membership- Remindful Community

• Includes mindfulness and yoga classes online

• Excludes treatments, events, workshops, courses, therapy.

• No binding time from signing; 200 SEK / month

• Membership is charged monthly from the date of sign up. The cancellation period is 30 days (1 month) from the request. 

 

Remindful Credits 10

• 10 credits valid for yoga and mindfulness classes

• 300 SEK (1 clip = 30 SEK)

• Payed in advance upon purchase and calid for six (6) months from the date of purchase.

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5. Price changes

Remindful has the right to adjust prices per billing occasion. If the agreement is transformed into an ongoing pending agreement, the price is then adjusted to the current price list.

 

6. Suspension in case of non-payment

If payment is not made according to agreed terms of payment, the customer will be suspended from booking and participating in classes until a payment is made.

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7. Freezing membership under special circumstances

Customers who, due to special circumstances, are unable to declare their membership for a certain period of time, are allowed to freeze their membership if they present a valid certificate from doctor/supervisor/physician/specialist. Freezing membership of injury, illness, or pregnancy is valid for no less than 30 days and no longer than 180 days.
During pregnancy, the standard freezing period is 3 months after the estimated day of birth. If the freezing period during pregnancy needs to be extended for more than the initial 3 months postpartum, a valid certificate is required. Freezing of membership must be done in advance and be confirmed in written by Remindful. In case of illness the customer can apply for retroactive freezing of membership, with a valid doctor’s note.

 

Valid certificates:
– Illness/injury (medical certificate/statement from physiotherapist)
– Pregnancy (no certificate is required, except in cases where more than 3 months freezing is required postpartum)
The request to freeze membership is sent to hello@remindfulbylaura.com

 

8. Change of customer’s personal data

The customer must immediately inform Remindful of changes of personal data, such as name, address, telephone number or e-mail address. Remindful is not responsible for cases where any payment reminder or information does not reach the customer at the email address provided by the customer.

 

9. Responsibility for the customer’s belongings and accidents

Remindful is not responsible for losses due to theft, burglary or for any reason damage to the customer’s or other visitors’ belongings. Remindful have no responsibilities of belongings left at the events, workshops, therapy or any other physical gatherings.

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10. Practical changes

Remindful reserves the right to change schedules and number of classes per week. Seasonal changes of schedule are announced via email/newsletter and social media.

 

11. Other practicalities

Remindful is not responsible for obstacles in or limitation of practice opportunities which are due to circumstances beyond Remindful’s control and which could not reasonably have been foreseen, avoided or overcome, such as fire, flooding or other major damage to the physical space, strike, lockout, natural disaster, pandemic or government decision.

 

12. Customer register in database

All customers are registered in a database. By approving this agreement, the customer approves the registration. Remindful processes information about the customer in order to be able to provide and manage customer booking and purchases that the customer has signed up for. The customer’s information is processed in accordance with GDPR. Information is not omitted to a third party unless the processing is necessary for the relevant purpose of balancing interests as a legal basis.

 

13. Consent

By accepting the terms, as a confirming customer, I allow withdrawals to be made from the specified bank account/credit card at the request of payee Remindful for transfers to Remindful.

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14. Other payers

If another person or company who in the contract has assumed payment responsibility for the customer cancels the payments, the customer is jointly and severally liable.

 

15. Cookies

This site uses cookies. A cookie is a small text file stored on your computer that contains information to help the site identify and track users. Cookies are available as session cookies and as cookies that are permanently stored on the computer. During the initial visit to the site, the browser is assigned a session cookie that is unique and used to not confuse the user with other users. In order to make full use of the website, the customer should allow cookies in their browser. This type of cookie is used solely to give the customer as a visitor a better experience and better support, and does not store any personal information. Cookies can be deleted. On this website cookies are used, for example, to keep track of the customer’s shopping cart, settings and the pages visited to be able to give the customer a better customer experience and support.